FROM THE DIRECTOR OF MICHAEL JACKSON'S WORLD TOUR
AND THE CHOREOGRAPHER OF HIGH SCHOOL MUSICAL 1, 2, 3

Policy

General Returns Policy


o    Returns Policy Overview
o    Items that are Not Returnable
o    Calculating Your Refund
o    Receiving a Refund
o    How Refunds are Issued

Returns Policy Overview

You may return new, unopened items sold within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We’ll also pay the return shipping costs if the return is a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Items that are Not Returnable

Digital content purchases and/or downloads from SilentTearsMusical.com are not refundable or returnable. If you have any technical problems accessing a download, we would be happy to help you troubleshoot the issue – please send a detailed description and screen captures to OnlineSales@SilentTearsMusical.com.

Calculating Your Refund

The following conditions and exceptions apply:

Partial refunds/Restocking Fees
o    Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: you’ll receive 80% of item’s price.
o    Any book that has obvious signs of use: you’ll receive 50% of item’s price.
o    Any CD or DVD that has been opened (taken out of its plastic wrap): you’ll receive 50% of item’s price.
o    Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: you’ll receive up to 50% of item’s price.

Receiving a Refund

We’ll request a refund after we receive and process your return.
You can expect a refund within 3 weeks of giving your package us (though in many cases you’ll receive the refund sooner).

This time period includes:
o    5 to 10 business days for us to receive your return
o    3 to 5 business days for us to process your return
o    The time it takes your bank to process our refund request (see below for specific guidelines)

We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please e-mail us for help.

How Refunds are Issued

If you paid by … Your refund will go to … … after your return is processed
Credit card Credit card 3-5 business days
Bank account Bank account Up to 10 business days

.....